24/7 technical support and answers to your questions

You won't need us very often! But if you do, our programmers and technicians are here to help, no matter the technical problem you have with one of our automated solutions.
If you have a physical problem, our team will be there within 24 hours. If you have an electronic problem, we are often able to fix the issue remotely.
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Call us at 514-687-9950. We are here to help you.
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FAQ: answers to your questions

Is the robot safe for my staff and customers?
Sure! Our mobile collaborative robot is entirely safe. He is equipped with precision sensors that allow him to detect a still or moving person and the slightest obstacle. The robot adjusts his trajectory instantly without hindering the work of your employees or bothering your customers.
Is a delivery robot expensive?
Not at all! Depending on your use and needs, your robot could cost as little as $47/day. That is very affordable for a delivery solution that can offer room service, help with maintenance, deliver luggage, packages, meals, tools, parts and more as well as distribute coffee or mail. Discover our prices according to the various possible configurations.
Is a delivery robot hard to use?
Don't worry, our robot is very simple to use and is also completely autonomous. You don't have to take care of him; he does it all practically by himself! If necessary, we have a 24/7 technical support team to help you.
The human touch is very important to me. Does the delivery robot replace my team?
The Sir Steward mobile collaborative robot is designed to help and support your existing team, not to replace it. He allows your team to concentrate on customer service and handling tasks that require more concentration and skills. He also allows you to remedy the workforce shortage when needed.
Do I have to buy accessories such as rails or sensors for the robot to work in my business?
No. Since the mobile robot is autonomous, he doesn't need guiding rails or sensors installed in various locations to guide him. We only have to determine with you the areas where your robot may or may not go and map these places in his system so he becomes completely autonomous in his navigation.
If I change the configuration of my restaurant, warehouse, offices or even if I change furniture, do I need to change my robot?

No. For minor configuration changes, the robot is entirely autonomous, and you need not worry. He is equipped with sensors and a 265-degree scanner to detect obstacles and his way. If a table, shelf or desk are moved around, the robot will detect it and change his path to arrive at his destination and accomplish his task.

When moving or making major modifications, we can reconfigure your robot so that he becomes completely autonomous in your new space.

Do I need to take care of charging the robot's battery myself?
No. Your robot is entirely autonomous. He knows his battery's charge level and will go to recharge himself as needed.
What happens in the robot needs to take the elevator?
The robot uses the elevator as a human would. He communicates with it via your Wi-Fi network to get on and off at the right floor while ensuring not to block the space for other users.
Are the robot's UVC disinfection rays safe for humans?

People should not be exposed to UVC rays. However, when the UVC robot detects a human's presence with his sensors, he automatically shuts down his UVC system so the person may move around safely.

Each side of the UVC system is independent. Thus, the robot can shut off the UVC lamp on one side, leaving a person to work safely beside him. Also, UVC rays do not penetrate through glass.

After the passage of the robot, what proves that the room has been disinfected properly?
In each space to be disinfected, we can strategically install a dosimeter that will change colour when exposed to UVC rays. You will thus have the certainty that your space is disinfected with the right dosage. The dosimeter can be in the form of a one-use sticker or a digital sensor.
Is the UVC robot easy to use?
Yes. Before entrusting your environment's disinfection to your robot, we will configure the space mapping, test the dose of UVC required and train you so that you will master the robot's features. Then, the UVC robot will begin his disinfection work and can do various routes each day to eliminate up to 99.99% of viruses and bacteria on surfaces as he passes.
Is a UVC disinfection solution expensive?
Not at all! Depending on the use and your needs, your UVC robot may cost as little as $80/day. That is a small amount to ensure the safety of your employees, visitors and patients in addition to greatly reducing the risk of spreading viruses. Discover our prices according to the possible configurations.
Do I need to purchase accessories like rails or sensors so the robot will work in my company?
No. The UVC disinfection robot is completely autonomous. He doesn't need guiding rails or sensors to guide him. He moves alone and disinfects surfaces without needing assistance in his movements.
Do I need to take care of charging the robot's battery myself?
No. The UVC robot is completely autonomous. When its battery needs to be recharged, he will head to his charging station by himself to restore his energy.
I need to cover multiple floors. Can the robot take the elevator? What happens if he has to take the elevator?
Yes, absolutely. The UVC robot communicates with your elevator through your Wi-Fi network to get on and off the elevator at the right floor to follow his disinfection route. In addition, his sensors allow him to detect humans, so he doesn't get in their way.
Is the robotic arm safe for my staff?

Yes! The robotic arm is designed to collaborate with your team. Thanks to its numerous sensors, if he detects an obstacle in his movement, a resistance or unusual pressure, he will automatically cease operations until the situation returns to normal. Also, by handling physical and repetitive tasks, he is helping to keep your employees healthy.

If the 6-axis robotic arm is installed on the base of an autonomous mobile robot, he will not move until arrival at the destination to begin his task.

Is having a robotic arm expensive?
No. The stationary version fixed to a work table could cost as little as $70/day. For more versatility, he can be installed on an autonomous mobile robot starting at $117/day. Whether for assembling, screwing, piercing, picking up, gluing or more, he will increase your efficiency and the consistency of your production in physical and repetitive tasks. Discover our prices according to the various possible configurations.
Is the 6-axis robotic arm hard to use?
No. Once we configure him for the tasks you want him to complete, he is ready to work. And since he is completely autonomous, you don't need to worry about him. He will complete his tasks with regularity and rapidity. If necessary, our 24/7 technical support team is there to help.
The human touch is very important to me. Does the delivery robot replace my team?
No. The 6-axis robotic arm works with your employees to support their work. The robotic arm handles physical and repetitive tasks to protect your workers' health and safety. He also allows you to remedy the workforce shortage when needed.
If I change the configuration of my warehouse, offices or even if I change my furniture, do I need to change my mobile robot equipped with a robotic arm?
No, you do not need to worry about minor configuration changes. The mobile robot that the robotic arm is installed on has sensors and a scanner to detect obstacles and see his trajectory. If a shelf, table or desk are moved around, the robot will know and will modify his route to arrive at the destination.
Do I need to recharge the mobile robot with a robotic arm myself?
No. The robotic arm mounted on a mobile robot is completely autonomous. His artificial intelligence allows him to know his charge level and move to his charging station as needed.
What happens if the robot with a robotic arm needs to take the elevator?
The robot communicates with your elevator via your Wi-Fi network to get on and off at the right floor. And thanks to his sensors, the robot detects humans, so he doesn't get in their way.
I am looking to integrate a self-service order system in my company. Where do I start?
After discovering all the possibilities offered by our self-service solutions for your business sector, contact us to discuss your project. We can then determine the ideal solution for you that we can design in collaboration with renowned software companies to offer you a self-service ordering kiosk adapted to meet your needs.
Are Sir Steward self-service solutions expensive?
Not at all! We have solutions that can be adapted to any budget.
How do I know if Sir Steward is the right self-service solution for me?
We can adapt our solutions for the industrial, institutional and commercial sectors as well as for restaurants and tourism. Our self-service solution really adapts to everything, no matter your activity sector. Contact us to discuss your project. We can design a self-service solution adapted to your needs in collaboration with our partner software companies.
What systems and software are compatible with Sir Steward self-service solutions?
Practically all of them! We can easily connect them with your computer equipment, software, pay solution suppliers or others thanks to our renowned software partners.
Is the smart locker easy to use and to install?

Yes. Depending on the chosen configuration, we can install it and have it ready to use in your business in less than an hour! The software to manage the locker is very simple. We can do a demonstration following installation.

The smart locker can be plugged into a standard outlet and needs to be connected to your Internet network via a network cable or Wi-Fi.

Can anyone open a locker?
No. Only the user with a unique electronic code, the RFID chip, the barcode or the QR code can open the locker to access its contents. The user who needs to access the content may receive the electronic code by SMS, email or a phone call.
How do I know if a package has arrived in a locker?
When the delivery driver places a package in the locker, the recipient receives a notification by SMS, email or a phone call indicating that the package is ready to be picked up. The recipient also receives a unique electronic code to open the locker.
Am I required to use the software supplied with the smart locker or can I have a different customized software solution?
Almost anything is possible with the smart locker. We can connect it in various ways to meet your needs. Contact us to discuss your project so we can propose the best solution for your business reality.
What are the smart locker dimensions?
We have some standard locker formats for mail and packages, but we can also design smart lockers adapted to your needs. Contact us to tell us about your project and see all the possibilities.

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